Terms & Conditions
These Terms & Conditions apply to your use of the North Shore Vitality PLLC website, appointment booking system, location/office, products, services, promotions, vouchers, credits, memberships, subscriptions, and any other offerings made available by North Shore Vitality PLLC, referred to in these Terms as “North Shore Vitality,” “we,” “us,” or “our.”
By using our website, requesting or booking an appointment, visiting our location or office, purchasing a product, using a voucher or credit, participating in a promotion, or receiving any product or service from us, you agree to these Terms & Conditions.
1. Informational Purposes Only
Information on our website, booking platform, social media, emails, texts, advertisements, or other materials is provided for general informational purposes only. It is not medical advice and does not guarantee that any product, procedure, treatment, or service is appropriate for you.
A provider-client relationship is not created simply by visiting our website, contacting us, booking an appointment, or completing intake forms. Any treatment relationship begins only after we review your information, complete any required consultation or evaluation, determine that you are an appropriate candidate, and agree to provide services.
North Shore Vitality is not an emergency medical provider. If you are experiencing a medical emergency or urgent/life-threatening symptoms, call 911 or seek emergency medical care immediately.
2. Products and Services
These Terms apply generally to all products and services offered by North Shore Vitality. Services are provided by licensed professionals, trained staff, or other qualified personnel acting within applicable law, scope of practice, supervision requirements, and North Shore Vitality protocols.
Booking an appointment or consultation does not guarantee that any product, procedure, treatment, or service will be provided. Before administering treatment, we may require intake documentation, health history, consultation, consent forms, identity verification, additional evaluation, medical clearance, lab work, or other information when appropriate.
For the safety and health of our clients, certain procedures, services, conditions, symptoms, or health histories may require additional review before services are provided.
3. Professional Judgment and Right to Refuse or Limit Services
North Shore Vitality uses professional judgment in determining whether a product, procedure, treatment, or service is appropriate. We reserve the right to refuse, limit, postpone, modify, discontinue, or decline services to anyone for any reason.
This may include, but is not limited to, concerns related to safety, medical appropriateness, eligibility, professional judgment, incomplete documentation, inability to obtain informed consent, inaccurate or incomplete information, disruptive conduct, abusive behavior, suspected impairment, illness, contagious symptoms, or any other concern affecting the client, staff, other clients, or the practice.
We may also recommend alternative products, services, timing, or treatment plans based on your consultation, safety, suitability, and our professional judgment.
4. Intake Forms, Consent, and Health Information
Clients are expected to complete all requested intake documentation, health history forms, consultation requirements, and consent forms before receiving services.
You agree to provide accurate, complete, and current information, including medical history, medications, allergies, prior procedures, pregnancy or nursing status, health conditions, symptoms, and any other information relevant to your care or treatment.
You are responsible for updating North Shore Vitality if any information changes before your appointment or treatment. Failure to complete required forms, consents, identity verification, or other requested documentation may result in cancellation, rescheduling, refusal of service, or treatment as a late cancellation or no-show.
5. Results, Risks, and Treatment Expectations
Results vary from person to person. North Shore Vitality does not guarantee any specific result, outcome, appearance, level of improvement, or satisfaction. Some clients may require multiple treatments, maintenance treatments, or may not achieve their desired result.
Aesthetic, wellness, and medspa services may involve risks, side effects, discomfort, adverse reactions, complications, or unexpected outcomes, even when performed appropriately. You are responsible for following all pre-treatment and post-treatment instructions. Failure to follow instructions may affect your results, safety, eligibility for future treatment, and any available remedy.
If you experience concerning symptoms, side effects, or complications after treatment, contact North Shore Vitality promptly. If symptoms are urgent, severe, or life-threatening, seek emergency medical care immediately.
6. Appointments and Booking
Appointment requests are not guaranteed until confirmed by North Shore Vitality. We may reschedule, cancel, or modify appointment availability when necessary.
North Shore Vitality may use telehealth, virtual consultation, phone consultation, or electronic intake/review when appropriate. Some services may still require an in-person evaluation before treatment.
Clients who arrive more than 15 minutes late may need to be rescheduled and may be treated as a late cancellation or no-show.
7. Deposit Policy
North Shore Vitality currently charges a fixed deposit of $25 at the time of booking. The deposit may be applied toward any product or treatment we offer.
The deposit is fully refundable if you decide not to proceed with services, or if North Shore Vitality decides not to administer or proceed with services.
However, if you do not show up for your appointment or cancel with less than 24 hours’ notice, North Shore Vitality reserves the right not to refund the deposit, unless an exception is approved by us.
8. Cancellation, Rescheduling, and No-Show Policy
We ask that all cancellations or rescheduling requests be made no less than 24 hours before the scheduled appointment time.
Cancellations or rescheduling may be submitted through the link in your booking confirmation email or by emailing hello@northshorevitality.com.
If you cancel with less than 24 hours’ notice or do not show up for your appointment:
- If you paid a deposit, North Shore Vitality reserves the right not to refund the deposit.
- If you did not pay a deposit, including for certain specially priced or complimentary services, North Shore Vitality reserves the right to assess a $25 missed appointment or late cancellation service fee.
If you cancel with less than 24 hours’ notice because you are sick, have symptoms of a contagious illness, have been exposed to a contagious illness, have been advised to isolate, or there is another health or safety concern, North Shore Vitality may waive the deposit forfeiture or missed appointment/late cancellation fee.
Clients should not attend appointments while sick, exposed to contagious illness, or advised to isolate. Please contact us to reschedule.
9. Pricing, Promotions, Complimentary Services, and Vouchers
Some special pricing may be available to new clients only. Promotional, discounted, special, complimentary, voucher, membership, package, or other special pricing may be limited to one use per client unless North Shore Vitality states otherwise.
Promotions, discounts, special pricing, vouchers, credits, complimentary services, memberships, and packages generally cannot be combined with other offers unless North Shore Vitality expressly allows it.
Complimentary services, vouchers, credits, promotional offers, and special pricing are subject to availability and may be modified, limited, or discontinued at any time.
Gift cards, vouchers, credits, promotional offers, and complimentary services may be transferable, but they are not redeemable for cash, hold no cash value, and remain subject to the same terms, conditions, and limitations after transfer.
Unused deposits, credits, vouchers, promotional offers, and treatment packages do not expire unless an expiration date or limitation is otherwise stated in writing by North Shore Vitality.
North Shore Vitality may change prices, services, promotions, deposits, fees, and policies at any time without prior notice. We also reserve the right to correct errors in pricing, descriptions, promotions, appointment availability, website content, booking information, or other materials, even after a booking request is submitted.
North Shore Vitality reserves the right to post to social media photos and tag/mention individuals that are awarded prizes through voluntary participation within its sweepstakes, awards, promotion, and giveaway programs and offers. All treatments are subject to medical evaluation, prescription, contraindications and clinical judgment at sole discretion of North Shore Vitality.
10. Payment Policy
North Shore Vitality is self-pay only. We do not accept insurance.
Clients are responsible for payment in full at the time services are rendered or products are purchased, unless North Shore Vitality has expressly approved another arrangement in writing.
Products are sold in person only.
11. Refund Policy
Products are not refundable unless North Shore Vitality approves otherwise in writing.
Procedures or services that have already been performed and completed are not refundable unless North Shore Vitality approves otherwise in writing.
Treatment packages may be eligible for a prorated refund. If a client purchases a discounted treatment package and does not complete the package, any refund may be calculated by repricing the services already used at the then-current price for the closest applicable smaller package or single-service rate. Any remaining balance, if any, may then be refunded.
Membership or subscription fees, if offered, are non-refundable once charged unless North Shore Vitality approves otherwise in writing. Any membership or subscription may be subject to additional terms, pricing, billing, cancellation, and eligibility requirements provided at the time of enrollment.
Refunds, credits, or remedies are not automatic. Requests must be submitted to hello@northshorevitality.com, reviewed case by case, and approved in writing by North Shore Vitality.
Approved refunds are generally returned to the original payment method unless North Shore Vitality approves another method. Refunds may take 4–7 business days after approval to process, depending on the payment processor or financial institution.
For billing concerns, clients are encouraged to contact hello@northshorevitality.com before initiating a card dispute or chargeback so we can attempt to resolve the matter directly.
12. Minors
Minors may receive products or services only with parent or legal guardian consent. A parent or legal guardian must be present for the minor’s consultation and/or treatment.
North Shore Vitality may require identification from both the minor and the parent or legal guardian.
13. Guests, Companions, and Children
Clients should notify North Shore Vitality in writing before bringing a companion, child, or guest to an appointment.
Depending on privacy, safety, space, and clinical considerations, companions may be asked to wait in the waiting room and may not be permitted in treatment areas.
Children or minors who are not receiving services must not be left unattended and may not be allowed in treatment areas.
14. Conduct Policy
North Shore Vitality maintains a respectful and professional environment. We have a zero-tolerance policy for harassment, discrimination, abusive language, threats, inappropriate behavior, intimidation, or mistreatment of staff, providers, clients, guests, or others.
Violation of this policy may result in refusal of service, cancellation of appointments, termination of services, removal from the premises, or other action deemed appropriate by North Shore Vitality.
15. Photos and Videos
North Shore Vitality may take clinical photos or videos for treatment planning, documentation, safety, and before-and-after comparison.
Photos or videos will not be used for marketing or promotional purposes without separate written consent.
16. Communications
By providing your contact information, you agree that North Shore Vitality may contact you by phone, text message, email, or booking-platform message for appointment confirmations, reminders, follow-ups, intake forms, billing, service-related communications, and other practice-related purposes.
You must be of age 18+ or over to use SMS services.
By providing your phone number and explicitly opting in via our forms, you consent to receive text messages from North Shore Vitality for the purposes described above. Message frequency may vary.
You may also consent to receive marketing or promotional emails and text messages from North Shore Vitality. Marketing consent is not required as a condition of purchase or receiving services. Message and data rates may apply. You may opt out of marketing communications, but we may still send necessary service-related messages.
17. Opt-Out Instructions
You may opt out of SMS communications at any time by replying STOP to any message you receive from us.
After opting out, you will no longer receive text messages unless you provide new consent
18. Help Instructions
For assistance regarding SMS messages, reply HELP to any SMS messages received from us, or contact our office directly using our phone contact information on the bottom of this page
19. Carrier Liability Disclaimer
Wireless carriers are not liable for delayed or undelivered messages.
20. Privacy
North Shore Vitality may ask clients to acknowledge separate privacy notices, consent forms, or HIPAA-related documents if and when applicable to the services provided.
We may use third-party platforms for booking, payment processing, intake forms, messaging, website functionality, and other business purposes. Your use of those platforms may also be subject to their separate terms, policies, and privacy practices.
Your use of our website and services is also governed by our Privacy Policy. Please review our Privacy Policy for information on how we collect, use, and protect your personal data.
21. Website and Platform Availability
North Shore Vitality’s website, booking platform, content, pricing, availability, descriptions, and other materials may not always be error-free, uninterrupted, current, or complete.
We may update, modify, suspend, or discontinue website content, booking availability, services, pricing, promotions, or platform features at any time.
22. Intellectual Property
North Shore Vitality’s website content, branding, forms, images, service descriptions, logos, text, graphics, and other materials may not be copied, reproduced, modified, distributed, misused, or exploited without written permission from North Shore Vitality.
23. Questions, Cancellations, Refund Requests, and Disputes
For questions, cancellations, refund requests, billing concerns, or other issues, contact North Shore Vitality by email at hello@northshorevitality.com or by phone at 224.461.9399
Before pursuing a formal dispute, clients are encouraged to contact North Shore Vitality so we can attempt to resolve the concern informally and in good faith.
24. Limitation of Liability
North Shore Vitality shall not be held liable for any damages arising from the use of this website or reliance on information provided on the website.
25. Updates to These Terms
North Shore Vitality may update these Terms & Conditions from time to time. The version posted on our website or otherwise made available by us will apply to your use of the website, booking system, products, services, and location.